❓ FAQ

Everything you need to know about Hytale-Serveur.online.

🗳️ Votes & Rankings 4

How do I vote for a server?

Click the "🗳️ Vote" button on the server map or its profile page. A timer shows you when your next vote will be available.

How often can I vote?

You can vote once every 6 hours per server. The time limit is indicated by a countdown timer on the vote button.

How is the ranking determined?

The organic ranking is based solely on actual votes from visitors. Sponsored servers are displayed separately and never affect the votes.

Can I vote while using a VPN?

No: Vote fraud is automatically detected and filtered out (based on IP address and technical fingerprint). Fraudulent votes are invalidated without notice.

➕ Add & Manage My Server 6

How do I add my server?

Create an owner account, then fill out the "Add My Server" form: name, IP address:port, descriptions, logo, banner, and up to 3 screenshots. It will then be reviewed.

How long does the validation process take?

Usually less than 24 hours. You'll receive a notification in your dashboard as soon as the moderation decision is made; if your request is denied, the reason will be provided.

Why does my server appear as "Offline"?

The site automatically checks the IP address and port you entered. If the port is closed or blocked by a firewall, the status remains "Offline." You can also force the "Always Online" status to appear from your dashboard if your server uses a protocol that cannot be detected.

How do I update my server information?

From your dashboard → "My Servers" → 🖼️ "Visuals & Info" button: logo, banner, screenshots, long description, version, links (website/Discord), and tags. Changes take effect immediately.

What kinds of images can I send?

Logo: Square PNG/JPG/WEBP, max. 2 MB. Banner: Landscape format ~1200×300, max. 4 MB. Screenshots: Max. 3 MB each. Inappropriate images will result in the listing being rejected.

How do I get the ✔ VERIFIED badge?

The badge is awarded manually by the team after verifying server ownership (via email or the server's official Discord).

💳 Payments & Promotions 5

What is the difference between promotions and votes?

A promotion (Boost, Premium, Featured) only increases your visibility: badge, banner, and placement at the top of sponsored lists. It never affects the organic ranking based on votes.

What payment methods do you accept?

Payments are processed exclusively through PayPal using secure methods. No banking information is stored on our servers.

My promotion is about to expire. What happens next?

You'll receive a reminder email a few days before the end of your subscription with a one-click renewal link. After expiration, your server will remain listed as usual but will lose its sponsored placement.

Can I get a refund?

Yes: Full refund if the campaign cannot be activated for a reason attributable to us; a pro-rata refund in the event of a prolonged interruption. Contact support; refunds are processed via PayPal.

Will I receive a bill?

Yes, a numbered invoice is automatically generated for each approved payment and can be viewed from your dashboard.

🔒 Account & Data 3

I forgot my password

Use the "Forgot Password" link on the login page: you'll receive a secure link that's valid for 1 hour. Be sure to check your spam folder.

What data do you collect?

The minimum required: email address, username, server content you submit, and technical anti-fraud logs. Full details are available on our Privacy Policy page.

How do I delete my account?

Contact support using the email address associated with your account: data will be deleted within 30 days, except where required by law (invoices are retained for 10 years).

🔍 No matching questions.

Any other questions? Contact us on Discord.